I would not return nor recommend for a spa day. The sector is too competitive to settle for mediocre.
Majority of the staff seem to lack professionalism and pride in their work. The therapists talk to one another during your treatments. The therapist...

I would not return nor recommend for a spa day. The sector is too competitive to settle for mediocre.
Majority of the staff seem to lack professionalism and pride in their work. The therapists talk to one another during your treatments. The therapist doing my foot massage was practically asleep, pausing in between strokes and resting her head and body against the wall on her left, with her eyes closed at times.
The venue really needs attention - walls need a paint and decor needs retouching. The venue is small and hence the noise travels, making it a bit difficult to relax when you can hear the conversations happening among the kitchen staff and others in rooms close by.
The two positives saving this review from half a star: 1) food is tasty and good portions (would not serve cake immediately after lunch though - handful of people eat as they are too full due to the large lunch size), and 2) Patiswa, the shoulder/head massage therapist was amazing.

My husband treated me to a spa day after he heard such good things about the franchise. The experience overall was disappointing, but I could see how they can turn things around with some love and attention to detail. I had the morning session and the...

My husband treated me to a spa day after he heard such good things about the franchise. The experience overall was disappointing, but I could see how they can turn things around with some love and attention to detail. I had the morning session and the staff was clearly tired from getting up early. The venue had flies everywhere inside which became a hindrance during treatments & breaks. Simple room sprays could solve the problem. The lockers was worn, tired & loose...it would not take much for a thief to break them open. During booking the voucher, my husband got the option to pick a gown size, but I was not given the option on the day -it was first come first serve basically & mine ended up bring a bit small. There were alot of maintenance and general hospitality issues - toilet seats were broken in the massage area, duvets had stains and no toilet paper, but alot of empty rolls, etc. We were encouraged to let them know if we needed anything and of any issues or suggestions, but there was not much time or space to write it all down on their survey. I can see it being great with some care & attention. The staff was lovely in general, but some lacked pride in their work and finess. The option of breakfast or lunch is not available with the morning session. The breakfast had too many pastries. I'd suggest replacing one with cold meats. Opt for the light massage, since some ladies are very strong and you might be bruised and sore the next day.

I had to cancel the voucher because they never pick the phone. when the lady eventually picked the phone, she was loud and rude.

Was OK. Some piece were amazing like the body scrub and the shoulder message. But the leg and foot lady was asleep. Literally. With a fly on a face.

Lovely experience as always. Venue rustic. Massages are really good. Excellent value for money.

We had so much fun !

We had so much fun !

Loved the experience

Was a bit disappointed that treatments were 30 minutes each instead of 50 minutes as advertised

Enjoyed the experience. Will definitely go back

Amazing experience. Worth the money!!

i had the most amazing time.Thank you to Mangwanani Spa.The ambience,the food the cailm atmosphere but most of all the aamazing staff!!

thank you,definitely booing again

We are only going for spa on the 31/8 but the call centre was great when making the reservation!

The site was easy to navigate and the payment gateway was very easy as well.

Massages are good, but facilities are poor. No curtains or doors for showers or baths. No privacy in cramped rooms for the full body massages. Curtains fell off while we were busy getting undress. No privacy. Not acceptable. Will never go back. Sorry to...

Massages are good, but facilities are poor. No curtains or doors for showers or baths. No privacy in cramped rooms for the full body massages. Curtains fell off while we were busy getting undress. No privacy. Not acceptable. Will never go back. Sorry to say.

I didn't use the voucher yet but I'm sure it will be good

While I received the vouhcers, I am still waiting for the booking ref from the vendor.

The overall experience was good, atmosphere was welcoming and relaxing. My only complaint is that I would have expected a little more privacy during the neck and shoulder massage. We were massaged in a small open space next to the room where the full...

The overall experience was good, atmosphere was welcoming and relaxing. My only complaint is that I would have expected a little more privacy during the neck and shoulder massage. We were massaged in a small open space next to the room where the full body massages were done, there was 3 couples together in that small open space. I didn't like the idea that the therapist just holds the towel up while you have to take your gown off and here are other couples right next to you. Also the therapist busy with my husband had a pair of dark shades on and kept coughing throughout the session, that was the only 2 parts i felt could have been done differently/better.

It was good

My only complaint is that initially my reservation couldn't be found even though I made it over a month earlier. However, the ladies swiftly accommodated me and the rest of the day more than made up for the small glitch.

All of the therapists were...

My only complaint is that initially my reservation couldn't be found even though I made it over a month earlier. However, the ladies swiftly accommodated me and the rest of the day more than made up for the small glitch.

All of the therapists were amazing using just the right amount of pressure but were so gentle at the same time. A difficult combination to get right, but they did. Truly an amazing experience in a wonderfully tranquil setting.

Well worth it... will definitely be going back again as soon as possible.

have not been yet..bought a present for my daughter.she is going at the end of march

Good experience with Mangwanani. They didn't disappoint except that it would be good if they responded to emails, as per the email address provided.

What a fantastic experience! The day began with a buffet breakfast at the hotel, followed by 6 luxurious and relaxing treatments, and ended with a delicious lunch overlooking the pool. I really want to commend the staff at the spa and the hotel in...

What a fantastic experience! The day began with a buffet breakfast at the hotel, followed by 6 luxurious and relaxing treatments, and ended with a delicious lunch overlooking the pool. I really want to commend the staff at the spa and the hotel in general for absolutely outstanding service and for pampering me all day. I highly recommend this package!

An amazing Day Spa with fabulous Treatments, incredible staff and the food was great too!! Pampering deluxe! Would definitely return!

I bought 2 vouchers for this and took my daughter with as a big treat.
It was absolutely amazing. So spoilt. Mangwanani Spa and their staff are the best ever!

What A Fantastic Spa Day... I went with a friend and we were Pampered endlessly!! The breakfast and lunch were amazing too, and we also enjoyed our swim in the heated pool!

Wonderful experience, but the first three treatments were all one after the other, no breaks, no offer of water, tea or coffee. I had to ask for water. I did feel a little rushed in comparison with other Mangwanani Spas.

The therapist was very...

Wonderful experience, but the first three treatments were all one after the other, no breaks, no offer of water, tea or coffee. I had to ask for water. I did feel a little rushed in comparison with other Mangwanani Spas.

The therapist was very nice - I did like that I had one therapist for the whole day. the venue was amazing. Meals were excellent.

Disappointing environment and not the normal Mangwanani luxury. Can't say I will be back.

The therapists are superb, amazing service and excellent - BUT they seem totally overworked and exploited. They do all the treatments one after the other, clean up, serve and even sing after lunch for guests.. Amazing that they keep smiling...shocking...

The therapists are superb, amazing service and excellent - BUT they seem totally overworked and exploited. They do all the treatments one after the other, clean up, serve and even sing after lunch for guests.. Amazing that they keep smiling...shocking to see this level of exploitation, someone is making a lot of money and exploiting these incredibly hard working, poor women. 5 stars for the therapists - 0 stars for the owner and management

Everything went well thank you. And tje qgent was very friendly. Perfect service.

The service was impeccable. The therapists were phenomenal! Everything was incredible. I'll be a regular at the Mangwanani African Spar, The Cullinan Hotel. Thank you for the awesome experience!