Returns and Refunds Policy
Returning an item
Please contact the Hyperli returns department at firstname.lastname@example.org , within seven working days of receiving the unwanted item. We have the right to decline any items sent to us that is not in a resalable condition.Items will only be accepted if unopened, unused and in its original packaging.The consumer will be liable for the costs of returning the goods. The refund or credit awarded will exclude the transport cost.
Please ensure - Print a waybill copy as proof.
Be available to sign for the collection at the agreed time. Please be aware that this time may be scheduled by the courier who may contact you via email or phone.
Please retain proof of your collection and your refund, credit or replacement will be processed within 30 days.Hyperli Goods can only accept returns of products sold by Hyperli. Any items accidentally returned to Hyperli Goods cannot be re-sent to the customer. Hyperli Goods will not be responsible for these items.
Refunds: A refund will only be processed once we have received and assessed the product.Please expect a refund within 10 days of the return
Returning unwanted or defective goods
Unwanted products must be returned unused and in good condition. You must take care to ensure that the product is properly packaged so that it will not be damaged while in transit. If the product is found to be used beyond what it takes for you to reasonably inspect it or damaged, then we may reject a refund.
Returning unwanted products: You have seven calendar days starting the day you, or a third party indicated by you, receive the product to cancel your contract unless the product does not have cancellation rights. Please return the product as soon as possible following the cancellation of your contract. The product must be sent to us within 30 calendar days from your notice to us of your cancellation. You are responsible for the return shipping costs of the product when you cancel your contract.
Defective, faulty or non-conforming products: We encourage you to inspect each product carefully upon receipt. If a product has a defect or fault existing at the time of delivery or otherwise does not conform to your order, you have a statutory right to return the product. We strongly encourage you to get in touch with our customer service as soon as you become aware of any problems. If you return a defective, faulty or non-conforming product to us, the product will be inspected at our warehouse. If a defect or fault is found or the product does not match your order, we will be happy to provide a full refund, in accordance with applicable law. Products that have been misused or changed may not be eligible for returns. If you are eligible for a refund, such refund will be processed within 30 calendar days of our receipt of the product (or, if applicable, the date you provide us proof of shipment of the product to us).
In terms of s56 (read with s55) of the CPA, all goods sold to a consumer are sold with an implied warranty of quality, that cannot be contracted out of or revoked. The warranty gives the consumer the right to receive goods that:
are reasonably suitable for the purpose that they are intended to be used for,
are of good quality, free of defects and in good working order, and
will be durable and usable for a reasonable period of time.
If goods are found not to comply with these requirements then, for up to 6 months after receiving the goods, the consumer can:
return the goods, or
get the goods replaced, or
get the goods repaired.
However, a consumer will not:
be able to return the goods because it was defective or not suitable for the purpose if:
the consumer was made aware of the specific defects,
the consumer agreed to receive the goods in that condition.
Note: This only applies to items sold and fulfilled by our marketplace merchants. This Returns Policy only applies in respect of products purchased from Hyperli. This Returns Policy does NOT apply in respect of any vouchers you purchased from Hyperli which are redeemable with merchants for products. Please take note of the following: As described in the Terms of Sale and in accordance with the ECT CPA Act, you have up to 7 working days, starting the day after you receive your product to cancel and return your order in the original packaging, unless the fine print of the deal states the product cannot be returned. In accordance with the ECT CPA Act Section 16 provisions, you have the following rights of returns as a consumer that applies to your transactions.