Note: This only applies to items sold and fulfilled by our marketplace merchants.
This Returns Policy only applies in respect of products purchased from Hyperli. This Returns Policy does NOT apply in respect of any vouchers you purchased from Hyperli which are redeemable with merchants for products.
Please take note of the following:
As described in the Terms of Sale and in accordance to the ECT CPA Act, you have up to 7 working days, starting the day after you receive your product to cancel and return your order in the original packaging, unless the ?ne print of the deal states the product cannot be returned.
In accordance to the ECT CPA Act Section 16 provisions, you have the following rights of returns as a consumer that applies to your transactions:
* A general right to return (a ‘cooling o? period’), for seven working days after delivery
* For any reason
* Returned in the original packaging
The consumer will be liable for the costs of returning the goods. The refund or credit awarded will exclude the transport cost.?
Returning unwanted products:
You have seven calendar days starting the day you, or a third party indicated by you, receive the product to cancel your contract, unless the product does not have cancellation rights.
Please return the product as soon as possible following the cancellation of your contract.
The product must be sent to us within 30 calendar days from your notice to us of your cancellation. You are responsible for the return shipping costs of the product when you cancel your contract.
Unwanted products must be returned unused and in good condition. You must take care to ensure that the product is properly packaged so that it will not be damaged while in transit. If the product is found to be used beyond what it takes for you to reasonably inspect it or damaged, then we may reject a refund.
Defective, faulty or non-conforming products:
We encourage you to inspect each product carefully upon receipt. If a product has a defect or fault existing at the time of delivery or otherwise does not conform to your order, you have a statutory right to return the product. We strongly encourage you to get in touch with our customer service as soon as you become aware of any problems. If you return a defective, faulty or non-conforming product to us, the product will be inspected at our warehouse. If a defect or fault is found or the product does not match your order, we will be happy to provide a full refund, in accordance with applicable law. Products that have been misused or changed may not be eligible for returns. If you are eligible for a refund, such refund will be processed within 30 calendar days of our receipt of the product (or, if applicable, the date you provide us proof of shipment of the product to us).