Note: This only applies to items sold and fulfilled by our marketplace merchants.
This Returns Policy only applies in respect of products purchased from Hyperli. This Returns Policy does NOT apply in respect of any vouchers you purchased from Hyperli which are redeemable with merchants for products.
Please take note of the following:
As described in the Terms of Sale and in accordance to the ECT CPA Act, you have up to 7 working days, starting the day after you receive your product to cancel and return your order in the original packaging, unless the ?ne print of the deal states the product cannot be returned.
In accordance to the ECT CPA Act Section 16 provisions, you have the following rights of returns as a consumer that applies to your transactions:
* A general right to return (a ‘cooling o? period’), for seven working days after delivery
* For any reason
* Returned in the original packaging
The consumer will be liable for the costs of returning the goods. The refund or credit awarded will exclude the transport cost.?
Returning unwanted products:
You have seven calendar days starting the day you, or a third party indicated by you, receive the product to cancel your contract, unless the product does not have cancellation rights.
Please return the product as soon as possible following the cancellation of your contract.
The product must be sent to us within 30 calendar days from your notice to us of your cancellation. You are responsible for the return shipping costs of the product when you cancel your contract.
Unwanted products must be returned unused and in good condition. You must take care to ensure that the product is properly packaged so that it will not be damaged while in transit. If the product is found to be used beyond what it takes for you to reasonably inspect it or damaged, then we may reject a refund.
Defective, faulty or non-conforming products:
We encourage you to inspect each product carefully upon receipt. If a product has a defect or fault existing at the time of delivery or otherwise does not conform to your order, you have a statutory right to return the product. We strongly encourage you to get in touch with our customer service as soon as you become aware of any problems. If you return a defective, faulty or non-conforming product to us, the product will be inspected at our warehouse. If a defect or fault is found or the product does not match your order, we will be happy to provide a full refund, in accordance with applicable law. Products that have been misused or changed may not be eligible for returns. If you are eligible for a refund, such refund will be processed within 30 calendar days of our receipt of the product (or, if applicable, the date you provide us proof of shipment of the product to us).
Returning an item
Please contact the Hyperli returns department at email@example.com
*Print a waybill copy as proof. *Be available to sign for the collection at the agreed time. Please be aware that this time may be scheduled by the courier who may contact you via email or phone. *Please retain proof of your collection and your refund, credit or replacement will be processed within 30 days.
Hyperli Goods can only accept returns of products sold by Hyperli. Any items accidentally returned to Hyperli Goods cannot be re-sent to the customer. Hyperli Goods will not be responsible for these items.
A refund will only be processed once we have received and assessed the product.
Please expect a refund within 10 days of the return
Specific Policies By Product Category
While the fine print of a deal will always identify if a product cannot be returned, below is a list of products that may have returns or other limitations:
All baby items need to be returned in original and new condition. If upon inspection, the items appear to be used, worn or without tags, we will not be able to process your return.
For hygiene reasons, we cannot accept returns on any opened mattresses or bedding. Bedding items include duvets, pillows, mattress toppers, etc.
We cannot accept returns on any pierced body jewellery such as earrings for hygiene reasons.
We do not accept returns on perishable items such as food, beverages and flowers.
Clothes must be returned unused and in a resalable condition with all tags. If upon inspection, clothes appear to be worn or without tags, we cannot accept returns.
We do not accept returns on opened items and certain types of clothing such as underwear, swimwear and control wear (eg. corsets, waist trainers, etc.) for hygiene reasons.
We do not accept any returns on health and beauty products due to hygiene purposes.
We are unable to accept returns on any self-assembly products that have been partially or fully assembled. We try to provide accurate measurements on our deal page and we are unable to accept returns.
We cannot accept returns on CDs, DVDs or Software programmes if the plastic wrapping and/or security seal have been broken or of any digital downloads.
In order to protect your privacy and other interests in data, please delete all data on returned electronics and reset the products to factory settings. We are not responsible for any data contained on returned items.
We do not accept any returns on adult toys due to hygiene and safety reasons.
If you fail to comply with the provisions of this Returns Policy, we reserve the right to refuse returns or to charge you our fees and expenses.