Hyperli Returns

Need a return?


To request a return or refund for a purchased product kindly fill in the form below. Whilst not all fields are required, a more detailed request is always faster to resolve. Thank you, The Hyperli Team.

A webform by Podio - click here to get yours


Returns Guide

Electronics

We cannot accept returns on electronic products which have been opened, where the seal has been broken or used. eg, earphones, cellphones, tablets etc

Baby Products

All baby items need to be returned in their original condition. If upon inspection, the items appear to be used, worn or without tags, we will not be able to process your return.

Mattresses & Bedding

For hygiene reasons, we cannot accept returns on any opened mattresses or bedding. Bedding items include duvets, pillows, mattress toppers, etc.

Jewellery 

We cannot accept returns on any pierced body jewellery such as earrings for hygiene reasons.

Food, Beverages and flowers

We do not accept returns on perishable items such as food, beverages, and flowers.

Clothing & Shoes

Clothes must be returned unused and in a resalable condition with all tags.  If upon inspection, clothes appear to be worn or without tags, we cannot accept returns.

Swimwear,  underwear, socks  and intimate's

We do not accept returns on opened items and certain types of clothing such as underwear, swimwear, and control wear (e.g. corsets, waist trainers, etc.) for hygiene reasons.

Health and Beauty

We do not accept any returns on health and beauty products due to hygiene purposes.

Furniture - Outdoor & Indoor

We are unable to accept returns on any self-assemble products that have been partially or fully assembled. We try to provide accurate measurements on our deal page and we are unable to accept returns.

CDs & DVDs

We cannot accept returns on CDs, DVDs or Software programmes if the plastic wrapping and/or security seal has been broken or if there have been any digital downloads

Adult Toys

We do not accept any returns on adult toys due to hygiene and safety reasons.