Frequently Asked Questions

How do I buy?

Log in to www.hyperli.com if you are a first-time buyer and do not have a Hyperli Account click www.hyperli.com/account/register

Select the deal you want and click buy now, this item would be added to your cart and by selecting view cart, you will be given a summary of your order. Here you are able to review and change the quantity. The option to remove items is also provided. By selecting Checkout now you will then be prompted to add a shipping address for goods purchases or choose your payment method. You can either pay using your credit card, Snapscan or EFT Pro.

Where is my Voucher?

To find your Hyperli vouchers click here https://www.hyperli.com/account/coupons

You might need to log into your Hyperli account before you can retrieve your vouchers or check your email / spam folder

How do I use my voucher?

All instructions on how to redeem your voucher and contact details for the Partner will be listed under the fine print of the deal.

Do you have a mobile App?

Hyperli has not yet launched a mobile App intended for customer purchases, once this is available all customers will be notified.

The checkout page won't accept my address

Not to worry just make sure your address coincide with Google maps

HINT: Check that you are using the correct postal/street code.

I have questions about the deal or business

All information regarding a deal or business partner can be found under the description and fine print of the deal. Contact details are provided should you have any more or any specific questions the Partner can answer.

The website won't accept my payment

If you can't get your payment to go through, and you're sure you've input all your details correctly or that your card provider has put a block on internet transactions.
You might want to try using an alternative method of payment or a different credit or cheque card. Contact needs to be made with the provider to ensure cards are active for online shopping. 

Change Location- Search Function

All you will need to do is select the area in the search bar and start typing your preferred location i.e: Cape Town.

You will notice that when typing in Cape Town/any area, a drop down menu will populate.  
You can select your desired location from the options that pop up (i.e. Cape Town, Western Cape, South Africa)  
This will then load deals specific to that location. 
Remember - without selecting your desired location, the change won't be successful 

Where is my order?

Delivery timeframe for all goods purchases occurs within 11 working days.

If you are expecting more than one item, it may arrive separately due to it being delivered directly from the supplier.

Payment Methods

EFT Pro

To pay by EFT Pro on your checkout page, select your bank. You will then be redirected to the online banking login screen and are prompted to log in with your personal online banking credentials.See how it works here --  https://www.payu.co.za/blog/eft-pro-allays-customers-shopping-fears

Snapscan

Open Snapscan and use your phone’s camera to scan the SnapCode displayed at the checkout or on your bill.

Pay - Enter the amount you want to pay and confirm payment with your 4-digit PIN. That’s it. You’re done! Make sure the merchant has received proof of payment.

3D Secure

3D Secure is a new method of security mandated by the Visa and Mastercard Associations and managed by South African banks to enhance the security of online transactions. 3D Secure provides an extra layer of security by requiring that the cardholder submits the second level of authentication when shopping online. Mastercard’s product is called ‘SecureCode’ and Visa’s product is called ‘Verified by Visa’.

Debit/Credit Card 

Details required: Card number -  16 digit number on the front of your card

Expiration date: 4 digits on the front of your card

CVV – last 3 digits on the back of your card

Hint: you will be prompted to authorise your payment via our 3D secure function. Not doing so will result in an unsuccessful payment. https://www.payu.co.za/online-shopping-debit-vs-credit-card